Shipping Policy

Welcome to Topluxster’s Shipping Policy. We are committed to delivering your designer clothes and wear accurately, promptly, and with the utmost care. This policy outlines the terms and conditions related to the shipping of our products.

Order Processing Time

• Processing Period: All orders placed on Topluxster are processed within 1-2 business days. This includes the time required to verify your order, prepare it for shipping, and hand it over to the shipping carrier.
• Non-Processing Days: Orders are not processed, shipped, or delivered on weekends or public holidays. Orders placed during these times will start processing on the next business day.

Shipping Timeframe

• Delivery Window: Shipping times vary based on the product and destination. Most orders are expected to be delivered within 0-30 days from the date of order placement.
• Factors Influencing Delivery: Delays may occur due to unforeseen circumstances such as severe weather, natural disasters, customs delays, or other factors beyond our control. If there is a significant delay in your shipment, we will contact you via email or phone to provide updates and potential resolutions.

Shipping Rates

• Calculation of Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout based on the weight, dimensions, and destination of your package.
• Free Shipping Offers: Free shipping may be available for certain products or order totals. These promotions will be clearly indicated on the product page or during checkout. Free shipping offers apply only to standard shipping methods.

Order Tracking

• Tracking Information: Once your order has shipped, you will receive a shipment confirmation email containing tracking information. The tracking number will be active within 24 hours.
• Monitoring Your Shipment: You can use the provided tracking number to monitor the progress of your shipment on the carrier’s website, keeping you informed about the status and expected delivery date of your order.

Shipment to P.O. Boxes or APO/FPO Addresses

• Delivery to U.S. Territories: Topluxster ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Please note that delivery to P.O. boxes may take longer due to logistical constraints.
• Special Handling: Shipments to APO/FPO/DPO addresses are treated as domestic shipments, but transit times may vary depending on the final destination and military protocols.

International Shipping Policy

• Global Reach: We currently ship to select international destinations. Shipping rates and delivery times will be calculated at checkout based on your location.
• Additional Costs: Additional customs fees, duties, and taxes may apply for international shipments. These charges are determined by your country’s customs policies and are the customer’s responsibility.

Damaged Items

• Liability: Topluxster is not liable for products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim.
• Filing a Claim: To file a claim, retain all packaging materials and damaged goods as evidence. Contact the shipment carrier with your tracking number and damage details to initiate the claims process.

Missing or Incorrect Items

• Immediate Action: If your shipment is missing items or contains incorrect products, please contact us immediately at support@topluxster.com. Include your order number and details about the missing or incorrect item(s).
• Resolution Process: Our customer service team will investigate and take appropriate action, which may include sending replacement items or providing a refund.

Shipping Restrictions

• Restricted Products: Certain products may have shipping restrictions and cannot be shipped to specific destinations. These restrictions will be noted on the product page or during checkout.
• Compliance: Restrictions may be due to legal regulations, safety concerns, or carrier limitations.

Delivery Address Accuracy

• Ensuring Accuracy: To ensure timely delivery, please ensure that your shipping address is accurate and complete at the time of order placement.
• Consequences of Inaccuracies: Topluxster is not responsible for orders delayed or returned due to incorrect or incomplete addresses. If an order is returned due to an incorrect address, additional shipping charges may apply to resend the package.

Questions or Concerns

If you have any questions or concerns about our shipping policy, please contact us at support@topluxster.com. We are here to assist you and ensure a smooth shipping experience.

Thank you for shopping with Topluxster!